information related to quarantine
Since Tuesday, March 17, the DreaminzZz team has been organizing itself in order to deal with this exceptional situation.
You will be able to find on this page all the information and measures related to quarantine, which oblige us to review our conditions of sale, deliveries and returns.
If you have any questions regarding any of these subjects, please contact us directly by phone or by email at email@example.com
YOUR HYPNOS ORDERS
Our website will remain open throughout quarantine. So you can easily order your Hypnos mask on our eshop.
You can also benefit from a 25% reduction on the price of your mask as well as payment in 3 times free of charge!
Shipments of your Hypnos orders in France will be made twice a week from Thursday, April 16.
In accordance with new government measures, shipments to European and non-European countries will be postponed at the end of quarantine. We will do our best to deliver to you as soon as possible 🙂
Post offices are often closed, and in order to protect our teams and our customers, we have also decided to reschedule returns for the moment.
If you have a problem with your mask or if you want a refund, you can write to us at firstname.lastname@example.org so that we can explain the return procedures to you in more detail. The DreaminzZz team will answer your questions, tell you how to return your mask once the confinement is complete.
All return requests that arrive by email will be processed and recorded.
For people who want a refund, you must send us an email before the end of the 30 days (satisfied or refunded) to notify us of the refund request. Once the request has been validated by the DreaminzZz team, you can return your package to us as soon as the containment ends (the end of april).